About Us
By definition, an emergency is an unexpected, serious, and oftentimes hazardous situation that requires some type of immediate action (e.g. car accident, illness / hospitalization, etc.); a family emergency plan can help.
Becoming a member and having an iMergencies emergency card and SOS-App may be the best way to prepare for such occurrences bringing you peace of mind.
When dialling – 112 – The national emergency number in Portugal, the operator may not speak your mother language, creating communication barriers which could put your life at risk.
This is where we feel we can make a difference. As a member you call us, and we will do all the talking for you. As well as being an intermediary between yourself and the emergency services,
we will send the most appropriate emergency response to you and guide the medical team and/or the ambulance crew through any pre-existing medical conditions and medication being taken.
We will also inform them of the fastest route to get to your address using a pre-drawn map stored on our database.
For Individuals
For Families
For Tourists
For Guesthouse -owners
For Institutions/Companies
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Why Choosing Us!
Customers who sign up for our service are requested to provide the GPS coordinates of the home / residence to the ‘iMergencies’ team members. In this way, a note is made of the most convenient way to gain access to the home.
For future reference the route is logged onto a computer-generated map.
Other useful details are put on file including blood group, current medication and allergies. A plastic card is issued carrying this information so that if the client should become incapacitated, essential health information is readily available.
Contact details of family members are recorded as well as details of key holders and neighbours. This helps ensure that if needed, practical matters can be attended to – such as arranging for animals to be looked after.
SILVER (incl. SOS app)
GOLD (incl. SOS app)
Platinum (incl. SOS app)
Package for tourists (incl. SOS app)
Package for guesthouse owners with SOS card
Testimonial
Last night I fell into the bathroom and was unconscious for about 10 minutes. Obviously a big shock for my wife, but she immediately called iMergencies. The help she received from your organization was truly grand. An ambulance was at the door in no time. We were also well taken care of in the Barlevento hospital. The only thing I have left of the fall is a bump on my head but that will pass. Once again, thank you very much for your help and we will, where possible, pass on our satisfaction to other people.
How grateful I am to the people at iMergencies. I was walking with the dogs on a Sunday when I stepped wrong and broke my ankle. Help was quick a side and my dogs were brought home and looked after. Even if you are not single, become a member of iMergencies, without iMergencies I would not have made it on myself, just the language, that paperwork and arranging everything, where should you go and what should you do. My thanks and a very great friendly greeting, Bep
I just wanted to share a quick note and let you know that you guys do a really good job. Last week I went to the toilet and fell in the space in between the toilet and the wall, injuring my head. I could not move. Luckily, I had my alarm button on me and was able to press it. I am deaf, therefore, could not hear if someone was trying to speak back to me, so just kept pressing the alarm-button, until my key holder came in the house and lifted me up. I then found out that he’d received a call from iMergencies to go and check on me. The ambulance came in straight after. What a great service. Thanks, guys!
We want to express our heartfelt gratitude to iMergencies for your invaluable help. Jorge, in particular, has proven to be an asset to your company and a remarkable human being. His personal touch and dedication made a significant difference in our situation. We thank you! “While living in Portugal and enjoying a holiday in France, we needed medical care past midnight. As English speakers, we encountered a language barrier. We were desperate. Thankfully, the iMergencies app and their live agent via speakerphone came to the rescue by offering real-time translation between French and English. This ensured the emergency room doctor’s understanding; we got the help we needed. We were so grateful for iMergencies, their support, and follow-up, and we wholeheartedly recommend their services.”
I just wanted to thank you in writing for your very efficient support in connection with the breakdown of my car at the roadside. I was having great difficulty in contacting the Generali's recovery service as none of the telephone numbers supplied on the insurance certificate were any help. However, with the intervention of Mark in your office, suddenly everything fell into place and the recovery truck arrived within 20 minutes.
Thank you again. I am very grateful.
With best wishes,
We recently had an accident at our house in the middle of the night. In the middle of the panic, I called iMergencies for assistence via the app SOS button. We needed to get police and ambulance to our house (which is at an unnamed road) asap. The operator acted fast and professional and arranged the 112 call for us and got the authorities at our place within 25 minutes. The translating, guiding directions & and support of the situation was done by phone, which was really helpfull during this stressfull event. A big thank you to the team who really went above and beyond to help us getting the care we needed, we couldn't have managed this ourselves! We highly reccomend iMergencies
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