About Us
By definition, an emergency is an unexpected, serious, and oftentimes hazardous situation that requires some type of immediate action (e.g. car accident, illness / hospitalization, etc.); a family emergency plan can help.
Becoming a member and having an iMergencies emergency card and SOS-App may be the best way to prepare for such occurrences bringing you peace of mind.
When dialling – 112 – The national emergency number in Portugal, the operator may not speak your mother language, creating communication barriers which could put your life at risk.
This is where we feel we can make a difference. As a member you call us, and we will do all the talking for you. As well as being an intermediary between yourself and the emergency services,
we will send the most appropriate emergency response to you and guide the medical team and/or the ambulance crew through any pre-existing medical conditions and medication being taken.
We will also inform them of the fastest route to get to your address using a pre-drawn map stored on our database.
For Individuals
For Families
For Tourists
For Guesthouse -owners
For Institutions/Companies
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Why Choosing Us!
Customers who sign up for our service are requested to provide the GPS coordinates of the home / residence to the ‘iMergencies’ team members. In this way, a note is made of the most convenient way to gain access to the home.
For future reference the route is logged onto a computer-generated map.
Other useful details are put on file including blood group, current medication and allergies. A plastic card is issued carrying this information so that if the client should become incapacitated, essential health information is readily available.
Contact details of family members are recorded as well as details of key holders and neighbours. This helps ensure that if needed, practical matters can be attended to – such as arranging for animals to be looked after.
SILVER (incl. SOS app)
GOLD (incl. SOS app)
Platinum (incl. SOS app)
Package for tourists (incl. SOS app)
Package for guesthouse owners with SOS card
Our Services
24h/7 day coordination in 6 languages for members in emergency situations. Coordination and support for emergency services, police, fire brigade, doctors, 24-hour pharmacies, etc.
Focused on Emergency Medical Dispatch (EMD) with with support of proven EMD-GuideCards
Based on experience, we have developed various solutions so that the person in need can be found quickly and the rescue workers can get through to the person in need unhindered.
Our digital satellite maps with driving routes, our alarm button with GPS and two-way communication or our emergency app for smartphones are “worth their weight in gold” in such situations.
Unhindered primarily refers to locked gates and doors. Dogs and other animals that want to protect the owner. These situations are covered in our specifically developed Customer Relationship Management System.
Intermediation and repatriation service
in the healthcare sector.
For the well-being of your pets during your absence. Intermediation with,
Family or Friends, Pet Sitters (In-Home Care),
Boarding Facilities (Kennels or Pet Hotels)
Communication with insurance companies, for CoverNotes (Hospital), Car-Assistance, etc
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The free App for our Members can be downloaded at the Apple AppStore and on Google Playstore.
To use our app in an emergency, all you have to do is press the SOS button.
This will trigger your phone’s GPS to locate your position and automatically send
an alert to our emergency Central alongside your location. At the same time,
by means of an acknowledgement, you can establish a voice connection after which
you can communicate with 1 of our dispatchers about your situation/needs.
(in 6 different languages, PT – EN – NL – DE – FR – ES)
Image carousel: Historical Impressions and Milestones
Our Team
Testimonial
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